Driver Messaging
SMS messaging allows the shipping office to communicate with drivers commuting to or inside the yard.
The world's leading brands use Vector to manage their yard operations
Streamlined Communication via SMS
SMS Messaging allows the shipping office to communicate with drivers coming in or at the yard. Shipping clerks can use the web portal to have conversations with drivers, who will receive the messages as SMS messages on their phones. Automated instructions or planned responses to frequently asked questions can be configured to save shipping clerks time.
Proactive Issue Resolution
Driver messaging systems facilitate smooth communication and enhance yard management by providing real-time alerts to drivers. These alerts can notify drivers about loading dock assignment changes, waiting time updates, yard moves, or urgent messages regarding safety protocols. By keeping drivers informed on the fly, the system helps to preemptively solve problems that could lead to operational delays or safety issues.
Why Effective Communication Matters
Allowing drivers to communicate with the office improves the experience at the facility. It saves drivers time from coming into the office and waiting in line to talk to someone about an issue in the yard while also reducing the number of interruptions for shipping clerks. It can be something as simple as a driver asking if they can arrive ahead of their appointment time or how to find a trailer that was assigned to them but not present in the correct location.
Communication is inherent to the pickup and delivery process, but there is often no record because it’s happening “offline.” By centralizing communication through Vector’s platform, all communication about a shipment or check-in is stored, providing important context to data, such as a detention claim or excessive dwell time.
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How we help customers increase efficiency
See why top companies trust Vector for better management.
Coca-Cola Improves Driver Experience & Supply Chain Efficiency
In today’s competitive market, supply chain efficiency is more important than ever. Companies that can get their products to market faster and cheaper than their competitors will have a significant advantage.
PG&E Improves Field Operation Processes Across Logistics Network
Vector worked closely with PG&E to implement custom workflows enabling better collaboration amongst its suppliers, carriers and work crews.
Sprouts Markets digitize the facility carrier experience with Vector YMS
Explore Sprouts Markets' efficiency journey with Vector's digital yard management solutions, optimizing logistics for success in supply chain management.
GAF Doubles Throughput with Vector YMS
Vector's yard management solution is transforming GAF’s warehouse operations, enhancing efficiency, and promoting safety.
Frequently asked questions
Still can’t find what you’re looking for?
Driver messaging is a communication system that enables shipping offices to send and receive messages directly to drivers via SMS. This system allows for quick issue resolution and efficient dissemination of instructions to drivers’ mobile phones.
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